Classification: 5308: Management sciences

Publications

Book (monograph)

2017 Weitzl, Wolfgang. 2017. Measuring Electronic Word-of-Mouth Effectiveness: Developing and Applying the eWOM Trust Scale. Wiesbaden: Springer Gabler. (Details)

Journal article

2019 Willems, Jurgen, Faulk, Lewis. 2019. Does voluntary disclosure matter when organizations violate stakeholder trust? Journal of Behavioral Public Administration. 2 (1), 1-16. open access (Details)
  Weitzl, Wolfgang, Einwiller, Sabine. 2019. Profiling (un-)committed online complainants: Their characteristics and post-webcare reactions. Journal of Business Research. (Details)
  Willems, Jurgen, Waldner, Carolin, Vogel, Dominik. 2019. Reputation spillover effects from grant-providing institutions. Nonprofit Management & Leadership. 30 (1), 9-30. (Details)
  Willems, Jurgen, Waldner, Carolin, Ronquillo, John. 2019. Reputation Star Society: Are star ratings consulted as substitute or complementary information? Decision Support Systems (DSS). 124 open access (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens. 2019. Rise and fall of complainants’ desires: The role of pre-failure brand commitment and online service recovery satisfaction. Computers in Human Behavior. 97 116-129. (Details)
  Weitzl, Wolfgang. 2019. Webcare’s effect on constructive and vindictive complainants. Journal of Product & Brand Management. 28 (3), 330-347. open access (Details)
  Schultz, Christian, Einwiller, Sabine, Seiffert-Brockmann, Jens, Weitzl, Wolfgang. 2019. When reputation influences trust in nonprofit organizations. The role of value attachment as moderator. Corporate Reputation Review. - (-), 1-12. (Details)
2018 Weitzl, Wolfgang, Hutzinger, Clemens, Einwiller, Sabine. 2018. An empirical study on how webcare mitigates complainants' failure attributions and negative word-of-mouth. Computers in Human Behavior. 89 316-327. (Details)
  Komori-Glatz, Miya. 2018. Conceptualising English as a business lingua franca . European Journal of International Management, 12, (1-2), 46-61. open access (Details)
  Crispeels, Thomas, Willems, Jurgen, Scheerlinck, Ilse. 2018. Public–private collaborations in drug development: boosting innovation or alleviating risk? Public Management Review. 20 (2), 273-292. (Details)
  Seiffert-Brockmann, Jens, Weitzl, Wolfgang, Henriks, Magdalena. 2018. Stakeholder engagement through gamification: effects of user motivation on psychological and behavioral stakeholder reactions. Journal of Communication Management, 22 (1), 67-78. (Details)
  Willems, Jurgen, Ingerfurth, Stefan. 2018. The quality perception gap between employees and patients in hospitals. Health Care Management Review. 43 (2), 157-167. (Details)
  Andersson, Frederik, Willems, Jurgen. 2018. “I Say Tomato . . .”: A Nonprofit Practitioner Perspective of the Meaning(s) of Social Entrepreneurship. Journal of Nonprofit Education and Leadership. 8 (3), 289-304. (Details)
2017 Willems, Jurgen, Andersson, Frederik, Jegers, Marc, Renz, David. 2017. A Coalition Perspective on Nonprofit Governance Quality: Analyzing Dimensions of Influence in an Exploratory Comparative Case Analysis. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 28 (4), 1422-1447. (Details)
  Bidee, Jemima, Vantilborgh, Tim, Pepermans, Roland, Willems, Jurgen, Jegers, Marc, Hofmans, Joeri. 2017. Daily motivation of volunteers in healthcare organizations: relating team inclusion and intrinsic motivation using self-determination theory. European Journal of Work & Organizational Psychology. 26 (3), 325-336. (Details)
  Willems, Jurgen, Dury, Sarah. 2017. Reasons for not volunteering: overcoming boundaries to attract volunteers. Service Industries Journal. 37 (11-12), 726-745. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens. 2017. The effects of marketer- and advocate-initiated service recovery responses on silent bystanders. Journal of Business Research 80, 164-175. (Details)
  Raeymaeckers, Peter, Vermeiren, Caroline, Noel, Charlotte, Van Puyvelde, Stijn, Willems, Jurgen. 2017. The Governance of Public–Nonprofit Service Networks: A Comparison Between Three Types of Governance Roles. Voluntas: International Journal of Voluntary and Nonprofit Organizations. (Details)
  Willems, Jurgen, Waldner, Carolin, Dere, Yasemin, Matsuo, Yuka, Högy, Kevin. 2017. The Role of Formal Third-Party Endorsements and Informal Self-Proclaiming Signals in Nonprofit Reputation Building. Nonprofit and Voluntary Sector Quarterly. 46 (5), 1092-1105. (Details)
  Sundermann, Larissa, Boenigk, Silke, Willems, Jurgen. 2017. Under blood pressure – differentiated versus undifferentiated marketing to increase blood donations. International Review on Public and Nonprofit Marketing. 14 (3), 321-340. (Details)
2016 Willems, Jurgen. 2016. Building Shared Mental Models of Organizational Effectiveness in Leadership Teams Through Team Member Exchange Quality. Nonprofit and Voluntary Sector Quarterly. 45 (3), 568-592. (Details)
  Willems, Jurgen. 2016. Debate: Should public management research be more interdisciplinary? Public Money and Management. 36 (2), 76-78. (Details)
  Faulk, Lewis, Willems, Jurgen, jasmine McGinnis Johnson, Jasmine, Steward, Amanda. 2016. Network Connections and Competitively Awarded Funding: The impacts of board network structures and status interlocks on nonprofit organizations’ foundation grant acquisition. Public Management Review. 18 (10), 1425-1455. (Details)
  Willems, Jurgen. 2016. Organizational Crisis Resistance: Examining Leadership Mental Models of Necessary Practices to Resist Crises and the Role of Organizational Context. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 27 (6), 2807-2832. (Details)
  Willems, Jurgen, Jegers, Marc, Faulk, Lewis. 2016. Organizational Effectiveness Reputation in the Nonprofit Sector. Public Performance & Management Review. 39 (2), 454-475. (Details)
  Valeau, Patrick, Willems, Jurgen, Parak, Hassen. 2016. The Effect of Attitudinal and Behavioral Commitment on the Internal Assessment of Organizational Effectiveness: A Multilevel Analysis. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 27 (6), 2913-2936. (Details)
  Weitzl, Wolfgang, Wolfsteiner, Elisabeth, Einwiller, Sabine, Wagner, Udo. 2016. When Credibility Truly Matters Online: Investigating the Role of Source Credibility for the Impact of Customer Reviews. Advances in Consumer Research 44, 0-0. (Details)
2015 Willems, Jurgen, Van Puyvelde, Stijn, Jegers, Marc, Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland. 2015. Exploring board interlocking behaviour between nonprofit organizations. Annals of Public and Cooperative Economics. 86 (1), 73-88. (Details)
  Willems, Jurgen. 2015. Individual perceptions on the participant and societal functionality of non-formal education for youth: Explaining differences across countries based on the human development index. International Journal of Educational Development. 44 11-20. (Details)
  Van Puyvelde, Stijn, Huybrechts, Gert, Willems, Jurgen, Jegers, Marc, Bidee, Jemima, Vantilborgh, Tim, Pepermans, Roland. 2015. Optimal membership size and the governance of grassroots associations. The Social Science Journal. 52 (2), 141-147. (Details)
  Crispeels, Thomas, Willems, Jurgen, Brugman, Paul. 2015. The relationship between organizational characteristics and membership of a biotechnology industry board-of-directors-network. Journal of Business & Industrial Marketing. 30 (3/4), 312-323. (Details)
2014 Willems, Jurgen. 2014. Antecedents or Effects of Being a Manager in the Nonprofit, Public, or Private Sector. Nonprofit Management & Leadership. 25 (2), 183-189. (Details)
  Willems, Jurgen, Boenigk, Silke, Jegers, Marc. 2014. Seven Trade-offs in Measuring Nonprofit Performance and Effectiveness. Voluntas: International Journal of Voluntary and Nonprofit Organizations. 25 (6), 1648-1670. (Details)
2013 Willems, Jurgen, Walk, Marlene. 2013. Assigning volunteer tasks: The relation between task preferences and functional motives of youth volunteers. Children and Youth Services Review. 35 (6), 1030-1040. (Details)
  Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland, Willems, Jurgen, Huybrechts, Gert, Jegers, Marc. 2013. From “getting” to “giving”: Exploring age-related differences in perceptions of and reactions to psychological contract balance. European Journal of Work & Organizational Psychology. 22 (3), 293-305. (Details)
  Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland, Willems, Jurgen, Huybrechts, Gert, Jegers, Marc. 2013. Revisiting the Relationship between Personality and Psychological Contracts: A Moderated Mediation Model Explaining Volunteer Performance. Social Service Review. 87 (1), 158-186. (Details)
2012 Willems, Jurgen, Van den Bergh, Joachim, Deschoolmeester, Dirk. 2012. Analyzing Employee Agreement on Maturity Assessment Tools for Organizations. Knowledge and Process Management: The Journal of Corporate Transformation. 19 (3), 142-147. (Details)
  Willems, Jurgen, Huybrechts, Gert, Jegers, Marc, Weijters, Bert, Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland. 2012. Nonprofit Governance Quality: Concept and Measurement. Journal of Social Service Research. 38 (4), 561-578. (Details)
  Willems, Jurgen, Huybrechts, Gert, Jegers, Marc, Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland. 2012. Volunteer decisions (not) to leave: Reasons to quit versus functional motives to stay. Human Relations. 65 (7), 883-900. (Details)
2011 Vantilborgh, Tim, Bidee, Jemima, Pepermans, Roland, Willems, Jurgen, Huybrechts, Gert, Jegers, Marc. 2011. Volunteers' psychological contracts: Extending traditional views. Nonprofit and Voluntary Sector Quarterly. 41 (6), 1072-1091. (Details)
2009 McCormack, Kevin, Willems, Jurgen, Van den Bergh, Joachim, Deschoolmeester, Dirk, Willaert, Peter, Štemberger, Mojca Indihar, Škrinjar, Rok, Trkman, Peter, Bronzo Ladeira, Marcelo, Paulo Valadares de Oliveira, Marcos, Bosilj Vuksic, Vesna, Vlahovic, Nikola. 2009. A global investigation of key turning points in business process maturity. Business Process Management Journal. 15 (5), 792-815. (Details)

Chapter in edited volume

2019 Hutzinger, Clemens, Weitzl, Wolfgang. 2019. Service Failures as Triggers of Superior Brand Evaluations? In: Reputation and Image Recovery for the Tourism Industry, Hrsg. Judith Mair, Gabby Walters, 1-2. Oxford, UK: Goodfellow Publishing. (Details)
2018 Weitzl, Wolfgang. 2018. Creating consumer-based brand equity with social media content marketing. In: Handbook of research on entrepreneurship and marketing for global reach in the digital economy, Hrsg. L. Carvalho, 0-0. Hershey, PA: IGI Global. (Details)
  Ingerfurth, Stefan, Andersson, Frederik, Willems, Jurgen. 2018. Entrepreneurship im Krankenhaussektor. In: Entrepreneurship im Gesundheitswesen. Unternehmensgründung - Geschäftsideen - Wertschöpfung, Hrsg. Pfannstiel, Mario A., Da-Cruz, Patrick, Rasche, Christoph, 53-67. Wiesbaden: Springer. (Details)
2017 Weitzl, Wolfgang, Hutzinger, Clemens. 2017. An Unexpected Journey: The Influence of Social Media on Consumer Decision Making. In: Contemporary Issues in Social Media Marketing, Hrsg. B. Rishi, S. Bandyopadhyay, 149-161. New York, NY: Routledge. (Details)
2016 Willems, Jurgen, Van den Bergh, Joachim, Viaene, Stijn. 2016. Smart City Projects and Citizen Participation: The Case of London. In: Public Sector Management in a Globalized World, Hrsg. Andeßner, René, Greiling, Dorothea, Vogel, Rick, 249-266. Wiesbaden: Springer Gabler. (Details)
2013 Crispeels, Thomas, Huculeci, Radu, Willems, Jurgen, Scheerlinck, Ilse. 2013. Strategic and Innovation Networks in the Flanders Biotechnology Industry. In: Strategy and Communication for Innovations, Hrsg. Pfefferman, Nicole, Minshall, Tim, Mortara, Letizia, 85-99. Berlin/Heidelberg: Springer. (Details)
2012 Willems, Jurgen, Jegers, Marc. 2012. Analysing board-director networks as small worlds: Theory and applications. In: Macroeconomics and Beyond - Essays in Honour of Wim Meeusen, Hrsg. Erreygers, Guido, Vermeire, Mieke, 260-297. Antwerp/Apeldoorn: Garant. (Details)

Contribution to conference proceedings

2019 Weitzl, Wolfgang, Einwiller, Sabine, Hutzinger, Clemens. 2019. How can firms stop negative word-of-mouth? A typology of online complainants. In Proceedings of the 2019 AMS World Marketing Congress, Hrsg. Academy of Marketing Science, 0-0. Edinburgh, UK: Springer. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens, Einwiller, Sabine. 2019. The dark side of customer-brand relationships: Revenge following customer satisfaction. In Proceedings of the 2019 EMAC Annual Conference, Hrsg. European Marketing Academy, 0-0. Hamburg: None. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens, Einwiller, Sabine. 2019. The Evolution of Online Complainants’ Desires. In Proceedings of the 2019 AMA Winter Academic Conference, Hrsg. American Marketing Association, 10-11. Austin, TX: None. (Details)
2018 Weitzl, Wolfgang, Einwiller, Sabine. 2018. Intervening failure attribution perceptions and NWOM with online service recovery actions. In Proceedings of the 2018 AMS World Marketing Congress, Hrsg. Academy of Marketing Science, 0-0. Porto, Portugal: Springer. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens. 2018. Service recovery via social media: Normative social influences on complaint bystanders' brand image evaluations. In Proceedings of the 2018 EMAC Annual Conference, Hrsg. European Marketing Academy, 0-0. Glasgow, UK: None. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens. 2018. Susceptibility to social influence: Its effects on online service recovery bystanders. In Proceedings of the 2018 Global Marketing Conference, Hrsg. Global Alliance of Marketing & Management Associations, 119-120. Tokyo: None. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens, Güntürkün, Baris Pascal, Einwiller, Sabine. 2018. When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge. In Proceedings of the 10th SERVSIG conference, Hrsg. AMA SERVSIG, 511-515. Paris: None. (Details)
2017 Weitzl, Wolfgang, Einwiller, Sabine. 2017. The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes. In Proceedings of the 2017 AMS World Marketing Congress, Hrsg. Academy of Marketing Science, 0-0. Christchurch, NZ: Springer. (Details)
  Weitzl, Wolfgang, Einwiller, Sabine. 2017. When Online Service Recovery Actions Backfire. In Proceedings of the 2017 AMA Winter Conference, Hrsg. American Marketing Association, 1-1. Orlando, FL: - (Details)
  Weitzl, Wolfgang, Einwiller, Sabine. 2017. Investigating online complainants’ reactions to (un-)desired webcare responses. In Proceedings of the 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation: Current and Future Trends, Developments and Challenges. Hrsg. Melewar, T.C.; Foroudi, Pantea; Jin, Zhongqi; Papasolomo, Ioanna; Melanthiou, Yioula, 99-100. Middlesex University, London: None. (Details)
2016 Weitzl, Wolfgang, Wolfsteiner, Elisabeth, Wagner, Udo, Einwiller, Sabine. 2016. "My Friends say: Best Product Ever!" The Critical Role of Source Credibility and Product Type for Positive vs. Negative Online Review Influence. In Proceedings of the 2016 Global Marketing Conference, Hrsg. Global Alliance of Marketing & Management Associations, 0-0. Hong Kong, China: - (Details)
  Weitzl, Wolfgang, Wolfsteiner, Elisabeth, Hutzinger, Clemens. 2016. "We're sorry!" Effects of Online Complaint Handling on Observers' Attitudes. In Proceedings of the 2016 Global Marketing Conference, Hrsg. Global Alliance of Marketing & Management Associations, 0-0. Hong Kong, China: None. (Details)
  Weitzl, Wolfgang, Beldad, Ardion, Einwiller, Sabine, Zniva, Robert. 2016. Creating Brand Performance with Social Media. In Proceedings of the 2016 AMS 19th World Marketing Congress, Hrsg. Academy of Marketing Science, 0-0. Paris, France: None. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens, Wolfsteiner, Elisabeth. 2016. The influence of corporate webcare and brand advocates on online complaint observers. In Proceedings of the 2016 EMAC Regional Conference, Hrsg. European Marketing Academy, 0- 0. Sarajevo: None. (Details)

Paper presented at an academic conference or symposium

2019 Einwiller, Sabine, Weitzl, Wolfgang, Stürmer, Lina, Laufer, Dan. 2019. Consumers’ Perceptions and Reactions to Content Marketing. ANZMAC Annual Conference, Wellington, Neuseeland, 02.12.-04.12. (Details)
  Klein, Aleksandra, Lindner, Thomas, Wabnegg, Markus. 2019. Decomposing Cost Asymmetry: The Role of Global Risk Preferences. AAA Annual Meeting, San Francisco, Vereinigte Staaten/USA, 09.08.-14.08. (Details)
  Martina, Sageder, Thalena, Rumi, Zniva, Robert. 2019. Der Wert von Familienunternehmen als Marke. G-Forum, Vienna, Austria, 25.09.-27.09. (Details)
  Einwiller, Sabine, Weitzl, Wolfgang, Seiffert-Brockmann, Jens. 2019. Effectiveness of Native Advertisement Content. 24th International Conference on Corporate and Marketing Communications, Tel Aviv, Israel, 29.04.-30.04. (Details)
  Seiffert-Brockmann, Jens, Weitzl, Wolfgang. 2019. Gamification: Employee Engagement Through Joy. EUPRERA 2019, Zagreb, Kroatien, 26.09.-28.09. (Details)
  Seiffert-Brockmann, Jens, Weitzl, Wolfgang, Neureiter, Ariadne. 2019. Gamifying Public Relations: A new pathway towards stakeholder engagement. 69th Annual International Communication Association (ICA) Conference, Washington, DC, Vereinigte Staaten/USA, 24.05.-28.05. (Details)
  Van den Bergh, Joachim, Willems, Jurgen. 2019. Governing Smart City Eco-Systems: What is and should be the role of public institutions? EGPA Annual Conference, Belfast, Großbritannien, 11.09-13.09. (Details)
  Klein, Aleksandra, Posch, Arthur, Hiebl, Martin. 2019. Highly Embedded Agents Driving Institutional Change: The Role of Management Accounting Practices. ACMAR 2019, Vallendar, Germany, 07.03.-08.03. (Details)
  Klein, Aleksandra, Posch, Arthur, Hiebl, Martin. 2019. Highly Embedded Agents Driving Institutional Change: The Role of Management Accounting Practices. 1st EIASM Conference on Management Accounting and Control in SMEs, Assisi, Italy, 12.04.-13.04. (Details)
  Klein, Aleksandra, Posch, Arthur, Hiebl, Martin. 2019. Highly Embedded Agents Driving Institutional Change: The Role of Management Accounting Practices. MCA Joint Conference with ENROAC, London, United Kingdom, 24.06.-25.06. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens, Einwiller, Sabine. 2019. How can firms stop negative word-of-mouth? A typology of online complainants. 2019 AMS World Marketing Congress (AMSWMC22), Edinburgh, Großbritannien, 9.7.-12.-7. (Details)
  Klein, Aleksandra, Lindner, Thomas, Wabnegg, Markus. 2019. Implications of Prospect Theory for the Asymmetric Behavior of Costs. EAA 2019, Paphos, Cyprus, 29.05.-31.05. (Details)
  Einwiller, Sabine, Weitzl, Wolfgang, Stürmer, Lina. 2019. Perceptions of content marketing – An exploratory study. Conference of the German Communication Association (DGPuK) Advertising Communication Division and Media Education Division, Vienna, Österreich, 27.11.-29.11. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens, Einwiller, Sabine. 2019. The dark side of customer-brand relationships: Revenge following customer satisfaction. 48th EMAC Annual Conference, Hamburg, Deutschland, 28.05.-31.05. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens, Einwiller, Sabine, Grohs, Reinhard. 2019. The Evolution of Online Complainants’ Desires. 2019 AMA Winter Academic Conference, Austin, TX, Vereinigte Staaten/USA, 22.02.-24.02. (Details)
  Willems, Jurgen, Damgaard, Peter, Van Dooren, Wouter. 2019. What if Kahneman is wrong? An evaluation of the use of cognitive theory in behavioral public administration. EGPA Annual Conference, Belfast, Großbritannien, 11.09-13.09. (Details)
  Weitzl, Wolfgang, Einwiller, Sabine, Seiffert-Brockmann, Jens. 2019. „(Un-)Verantwortliche Werbung? Reaktion von RezipientInnen auf Sponsorship-Disclosures und Native Advertising Inhalte. Kommunikationswissenschaftliche Tage, Wien, Österreich, 25.4.-27.4. (Details)
2018 Weitzl, Wolfgang, Hutzinger, Clemens, Einwiller, Sabine. 2018. How (un-)committed customers cope with (non-)economic service failures and online recovery attempts. Symposium for Language in Webcare - Interdisciplinary Perspectives, Ghent, Belgien, 22.11.-23.11. (Details)
  Weitzl, Wolfgang, Einwiller, Sabine. 2018. Intervening failure attribution perceptions and NWOM with online service recovery actions. Academy of Marketing Science World Marketing Congress (AMSWMC21), Porto, Portugal, 27.06.-29.06. (Details)
  Grabner, Isabella, Klein, Aleksandra, Speckbacher, Gerhard. 2018. Managing the Trade-Off between Delegation and Task Interdependence in Creative Teams: The Role of Personnel and Cultural Controls. AAA 2018 Management Accounting Section Midyear Meeting, Scottsdale, United States/USA, 04.01.-06.01. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens. 2018. Service recovery via social media: Normative social influences on complaint bystanders' brand image evaluations. EMAC 2018 Annual Conference, Glasgow, Großbritannien, 29.05.-01.06. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens. 2018. Susceptibility to social influence: Its effects on online service recovery bystanders. Global Marketing Conference (GMC), Tokyo, Japan, 26.7.-29.7. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens. 2018. The aftermath of bad brand experiences: How webcare affects (un-)committed complainants' coping strategies. 4th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR), Calabria, Italien, 03.09.-04.09. (Details)
  Weitzl, Wolfgang, Einwiller, Sabine, Seiffert-Brockmann, Jens. 2018. When can sponsorship disclosures lead consumers to resist covert persuasion online? 2018 ICA Annual Conference, Prague, Tschechische Republik, 24.05.-28.05. (Details)
  Weitzl, Wolfgang, Hutzinger, Clemens, Güntürkün, Baris Pascal, Einwiller, Sabine. 2018. When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge. SERVSIG 2018, Paris, Frankreich, 14.06.-16.06. (Details)
2017 Weitzl, Wolfgang, Einwiller, Sabine. 2017. A Cross-Country Analysis of Consumer Online Badmouthing. 2017 ICA Annual Conference, San Diego, CA, Vereinigte Staaten/USA, 25.05.-29.05. (Details)
  Klein, Aleksandra, Speckbacher, Gerhard. 2017. Balancing Empowerment and Control: The Combined Roles of Team Leadership and Performance Evaluations in Creative Teams. AAA 2017 Management Accounting Section Midyear Meeting, San Juan, Puerto Rico, United States/USA, 05.01.-07.01. (Details)
  Klein, Aleksandra, Speckbacher, Gerhard. 2017. Balancing Empowerment and Control: The Combined Roles of Team Leadership and Performance Evaluations in Creative Teams. Academy of Management Annual Meeting, Atlanta, United States/USA, 04.08.-08.08. (Details)
  Seiffert-Brockmann, Jens, Weitzl, Wolfgang. 2017. CSR and trust: A longitudinal analysis of CSR communication in the German press. BledCom, Bled, Slowenien, 30.06.-01.07. (Details)
  Einwiller, Sabine, Weitzl, Wolfgang, Seiffert-Brockmann, Jens. 2017. Die Wirkung von Disclaimern und Persuasion Knowledge auf die Rezeption von Native Advertising. Jahrestagung der DGPuK, Wien, Österreich, 23.11.-25.11. (Details)
  Weitzl, Wolfgang, Einwiller, Sabine. 2017. Investigating the outcomes of (un-)desired online service recovery actions. 3rd International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR), London, Großbritannien, 07.09.-08.09. (Details)
  Kratochvil, Renate, Tippmann, Esther. Forthcoming. Managers in MNCs Receiving Knowledge from Geographically Distant Individuals: The Moderating Effects of Cognitive, Social and Organizational Proximity. AIB-UKI Annual Conference, Henley Business School, Reading, United Kingdom, 06.04-08.04. (Details)
  Kratochvil, Renate, Tippmann, Esther. Forthcoming. Managers in MNCs Receiving Knowledge from Geographically Distant Individuals: The Moderating Effects of Cognitive, Social and Organizational Proximity. Academy of International Business (AIB) Annual Meeting, Dubai, United Arab Emirates, 01.07-06.07. (Details)
  Weitzl, Wolfgang, Einwiller, Sabine. 2017. Reconsidering the Boomerang Effect: When good eWOM truly hurts and bad eWOM really sells. International Conference on Corporate and Marketing Communications (CMC2017), Saragossa, Spanien, 04.05.-05.05. (Details)
  Weitzl, Wolfgang, Einwiller, Sabine. Forthcoming. The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes. 2017 AMS World Marketing Congress, Christchurch, Neuseeland, 27.06.-01.07. (Details)
  Weitzl, Wolfgang, Einwiller, Sabine. 2017. When Online Service Recovery Actions Backfire. 2017 Winter AMA Conference, Orlando, FL, Vereinigte Staaten/USA, 17.02.-19.02. (Details)
2016 Klein, Aleksandra and Speckbacher, Gerhard. 2016. Balancing Empowerment and Control: The Combined Roles of Team Leadership and Performance Evaluations in Creative Teams. ACMAR 2016, Vallendar, Germany, 10.03.-11.03. (Details)
  Klein, Aleksandra and Speckbacher, Gerhard. 2016. Balancing Empowerment and Control: The Combined Roles of Team Leadership and Performance Evaluations in Creative Teams. EGOS 2016, Naples, Italy, 07.-09.07. (Details)
  Komori-Glatz, Miya. 2016. Conceptualising BELF through multicultural student teamwork. 10th International GEM&L Conference, Paris, Frankreich, 16.03-18.03. (Details)
  Kratochvil, Renate. 2016. Managers in MNCs receiving knowledge from geographically distant individuals. The moderating effects of cognitive, social and organizational proximity. Doctoral Tutorial / EIBA 2016, Vienna, Austria, 01.12-05.12. (Details)
  Parker, Andrew, Tippmann, Esther, Kratochvil, Renate. 2016. Receiving Novel Knowledge for Problem Solving in the MNC: A Network Mobilization Perspective. EIBA European International Business Academy, Vienna, Austria, 01.12-05.12. (Details)
  Seiffert-Brockmann, Jens, Weitzl, Wolfgang, Felzmann, Lena. 2016. Stakeholder Engagement Through Gamification: Effects Of User Motivation On Psychological And Behavioral Stakeholder Reactions . EUPRERA 18th Annual Congress, Amsterdam, Groningen, Niederlande, 29.09.-01.10. (Details)
  Parker, Andrew, Tippmann, Esther, Kratochvil, Renate. 2016. Utilizing Diverse Knowledge for Problem Solving in the MNC. Academy of International Business (AIB) Annual Conference, New Orleans, United States/USA, 01.07-06.07. (Details)
  Kratochvil, Renate, Parker, Andrew, Tippmann, Esther. 2016. Utilizing Diverse Knowledge for Problem Solving in the MNC: A Network Mobilization Perspective. AIB-UKI Annual Conference, University of London, United Kingdom, 07.04.-09.04. (Details)
  Kratochvil, Renate, Parker, Andrew, Tippmann, Esther. 2016. Utilizing Diverse Knowledge for Problem Solving in the MNC: A Network Mobilization Perspective. Paper Development Workshop, Dublin City University (DCU), Ireland, 14.03.-15.03. (Details)
  Weitzl, Wolfgang, Wolfsteiner, Elisabeth, Einwiller, Sabine, Wagner, Udo. 2016. When Credibility Truly Matters Online: Investigating the Role of Source Credibility for the Impact of Customer Reviews. 2016 Association for Consumer Research Conference, Berlin, Deutschland, 27.10.-30.10. (Details)
2015 Klein, Aleksandra and Posch, Arthur. 2015. A little change goes a long way: Management accounting change framework revised. Annual MARG/MCA Conference, Birmingham, United Kingdom, 19.11.-20.11. (Details)

Poster presented at an academic conference or symposium

2015 Kratochvil, Renate, Nell, Phillip C. 2015. Problem Formulation in MNCs. Annual Conference of the European International Business Academy (EIBA), Pontifícia Universidade Católica (PUC), Rio de Janeiro, Brasilien, 01.12.-03.12.2015. (Details)

Working/discussion paper, preprint

2018 Weitzl, Wolfgang, Hutzinger, Clemens. 2018. Altering complainants' desires with webcare. (Details)
  Weitzl, Wolfgang, Einwiller, Sabine. 2018. Investigating webcare effectiveness across complainants. (Details)
2017 Willems, Jurgen. 2017. Citizen participation and coproduction across countries: The case of parent participation in education. Citizen participation and coproduction across countries: The case of parent participation in education. (Details)
2013 Deyaert, Jef, Willems, Jurgen, Mortelmans, Dimitri. 2013. The rise of the New Volunteer: A longitudinal study at the Scouts and Guides Movement in Flanders. De opkomst van de Nieuwe Vrijwilliger. Een longitudinale studie bij Scouts en Gidsen Vlaanderen. (Details)
2012 Willems, Jurgen. 2012. Social movement structures in relation to goals and forms of action: An exploratory model. Canadian Journal of Nonprofit and Social Economy Research. (Details)

Research report, expert opinion

2019 Willems, Jurgen, Waldner, Carolin. 2019. Reputation Management for Nonprofit Organizations. Hamburg:University of Hamburg. (Details)

Book or article review

2016 Einwiller, Sabine, Weitzl, Wolfgang. 2016. Book review. Besprechung von Business essentials for strategic communicators, von M. W. Ragas & R. Culp. Corporate Communications 21 (3), 409-413. (Details)

Textbook

2012 Danowitz, Mary Ann, Hanappi-Egger, Edeltraud, Mensi-Klarbach, Heike. 2012. Diversity in Organizations: Concepts and Practices. London: Palgrave. (Details)

Case study

2017 Nell, Phillip C., Kratochvil, Renate, Klopf, Patricia. 2017. Managing a severe crisis: Pharmacorp in Ukraine. Ivey Publishing (Richard Ivey School of Business Foundation). (Details)
2016 Nell, Phillip C., Kratochvil, Renate. 2016. Pharma Luxur and institutional change in Croatia. The Case Centre. (Details)
  Kratochvil, Renate, Nell, Phillip C. 2016. Tria Pharmaceuticals in the Baltics: Making a Regional Structure Work. The Case Centre. (Details)

Habilitation

2019 Willems, Jurgen. 2019. Leadership, Performance, and Reputation: A multi-method empirical view on the public and nonprofit sectors. Habilitationsschrift, University of Hamburg. (Details)

Dissertation

2017 Klein, Aleksandra. 2017. Fostering Team Creativity Through Team Potency: The Roles of Use of Objective Performance Evaluation and Transformational Team Leadership in Creative Teams. Dissertation, Institute for Strategic Management and Management Control, Department of Strategy and Innovation, WU. (Details)

Magazine/newspaper article

2016 Weitzl, Wolfgang. 2016. Falsches Retargeting: Wenn Produkte Kunden stalken. Regal, 01.05. (Details)

Unpublished lecture

2019 Ebinger, Falk, Willems, Jurgen. 2019. Die ethische Entscheidung hinter künstlicher Intelligenz – wie legen wir fest, was Maschinen dürfen? Innovate 2019, Vienna, 05.11.19 (Details)
2012 Schnedlitz, Peter. 2012. Was der Handel wirklich verdient?. Der Modeclub im Management Club, Wien, 23.10. (Details)
2011 Schnedlitz, Peter. 2011. Ausgangsüberlegungen zum ECR-Ansatz. Kurs zum Zertifizierten ECR-Manager, Wien, 04.03. (Details)

Projects

2016
Reputation Management for Nonprofit Organizations (2016-2019) (Details)
2001
Organisational and scientific support of the project 'Growth and Employment in Europe' (2001-2002) (Details)
1999
W@W - Konzept für das Weiterbildungszentrum der Wirtschaftsuniversität Wien (1999-1999) (Details)
Growth and employment in Europe: Sustainability and competitiveness (1999-2010) (Details)
1998
Together - Yhdessä - Gemeinsam (1998-2000) (Details)
Management across Borders (1998-2006) (Details)
  • Danowitz, Mary Ann (Former researcher)
  • Hochreiter, Ronald (Details)
  • Klein, Aleksandra (Details)
  • Kratochvil, Renate (Former researcher)
  • Kunczer, Vera (Details)
  • Reisch, Rutbert (Former researcher)
  • Weitzl, Wolfgang (Former researcher)
  • Willems, Jurgen (Details)
  • Zisser, Kerstin (Former researcher)